Brownells Reviews –

My husband has been a very loyal, long time customer here. Many of his purchases are archived because he’s been with them for so long. Fast forward, and he now has early onset/young Alzheimer’s, at 53. He wanted to go visit the place, so he and some buddies went. It was perfection, as one of the staff members, married into the Brownell family, took them on a full tour of the facility. It meant so much to him. We then attended the NRA convention in Vegas a few years ago. He had one goal, and it was to talk to the Brownells reps. The owner was there with a rep, which is who he wanted to thank, for all of their service to him. Ok, well, first of all, my husband is the customer, so they should have been thanking him. Secondly, they were clearly annoyed by his presence, and his inability to speak perfectly. Oh, he can speak, so it wasn’t like he needed a translator. The blatantly rude behavior towards a man who has spent THOUSANDS of dollars of our hard earned money to Brownells, not to mention the insane amount of business he’s thrown to this company in referrals…well, I was about to boil over in anger. Not another booth treated him this way in 5 days at this convention. How terribly disappointing that they were too busy doing nothing (it was the at the end of the convention, so there were zero distractions), to accept my husband’s gratitude and loyalty to their company. I’ve given 3 stars, out of respect for my husband’s passion for this company, and the great experiences we’ve had here. Brownells has been a good company to work with for business transactions. I can attest to that; but I’ll be damned if I will recommend them to the hundreds of people my husband has built guns for. Know your audience and do better. The good news is, he didn’t take it that way because he has Alzheimer’s. The bad news is, it brought me to tears that night, to see him treated like garbage from a company that he adores. That was not ok. Send your daughter-in-law to these events, because she’s pivotal in growing your business. That’s the type of customer service that consumers will come back to. You’re in a competitive market. Fix it!